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IDD007 > Payment Method

Payment Methods
The Customer may make payment by any one of the following methods:

CASH

  • Please bring along the bill statement issued by WTT HK and settle the accounts at any 7-Eleven / Circle K / Vanguard / Vango outlet in Hong Kong.

CHEQUE

  • Cheques should be crossed and made payable to “WTT HK Limited”. Please send the payment to “Wharf T&T Limited, P.O. Box 9988, General Post Office, Central, Hong Kong”. PLEASE DETACH THE PAYMENT SLIP FROM THE BOTTOM OF THE STATEMENT AND SEND IT TOGETHER WITH THE CHEQUE at least 5 working days before the payment due date. Please write the applicable customer account number on the back of the cheque. Post-dated cheque will not be accepted.

CREDIT CARD / BANK ACCOUNT DIRECT DEBIT

  • Please call our Customer Service Hotline and provide your relevant Credit Card information (MasterCard, VISA or AMEX).

  • Please call our Customer Service Hotline for a copy of the Direct Debit Authorization Form. You shall complete the form and set up a direct debit authorization instruction with the bank. It requires a minimum of 30 days to process and activate the account.

PHONE PAYMENT SERVICE (PPS)

  • Please call 18031 and enter WTT HK’s merchant code “66”. The Customer can also pay through Internet at www.ppshk.com. For details, please call PPS Hotline at 900 00 222 329.

AUTOMATED TELLER MACHINE (ATM)

  • Please use Bill Payment service at HSBC / Hang Seng Bank ATMs to settle the bill and keep the ATM advice as a receipt.

INTERNET / E-BANKING

  • If you are an e-banking registered user of the following banks, the Customer may make payment via Internet at the websites:

    HSBC
    Hang Seng Bank
     

PHONE BANKING

  • If the Customer is a phone banking registered user of the following banks, the Customer may make payment via telephone at the numbers:

    HSBC 2233-3000
    Hang Seng Bank 2822-8238

For further enquiries, please call our customer service hotline at 121-129, fax to our fax hotline at 121-678, or visit our website at http://cm007.wtthk.com.hk .

Please pay before the payment due date shown on the bill to avoid disconnection of services. In case of disconnection due to non-payment, a reconnection fee may apply to reconnect your service. If you have any disputes or queries on your statements, please forward to Wharf T&T within 15 days from the issue date of the invoice. Otherwise, Wharf T&T will not consider such dispute or queries.

ADMINISTRATIVE FEE

Effective July 1, 2006, an administrative fee of HK$6.00 will be levied on each bill with charges below HK$50.00.
Customer who chooses to receive email bill will be waived off administrative fee of HK$6.00.

A late fee of HK$20.00 for payment after due date will be imposed.

DETAILS OF BILLING ARRANGEMENT

Bill Amount Billing Arrangement
Less than HK$5 Amount to be carried forward to next bill
HK$5.1 - HK$10 Biannual bill
HK$10.1 - HK$70 Quarterly bill
Above HK$70 Monthly bill

‬Monthly bill may be issued according to specific service term or customer requirement.

Calls are billed on a per-minute basis and rounded up to nearest ten cents in Hong Kong dollar.

 

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