Payment Methods
The Customer may make payment by any one of the following methods:
CASH
- Please bring along the bill statement issued by Wharf T&T and settle the accounts at any 7-Eleven in Hong Kong.
CHEQUE
- Cheques should be crossed and made payable to “Wharf T&T Limited”. Please send the payment to “Wharf T&T Limited, P.O. Box 9988, General Post Office, Central, Hong Kong”. PLEASE DETACH THE PAYMENT SLIP FROM THE BOTTOM OF THE STATEMENT AND SEND IT TOGETHER WITH THE CHEQUE at least 5 working days before the payment due date. Please write the applicable customer account number on the back of the cheque. Post-dated cheque will not be accepted.
CREDIT
CARD / BANK ACCOUNT DIRECT DEBIT
- Please call our Customer Service Hotline
and provide your relevant Credit Card information (MasterCard,
VISA, AMEX or Diners Club).
- Please call our Customer Service Hotline
for a copy of the Direct Debit Authorization Form. You shall
complete the form and set up a direct debit authorization instruction
with the bank. It requires a minimum of 30 days to process and
activate the account.
PHONE
PAYMENT SERVICE (PPS)
- Please call 18031 and enter Wharf T&T’s merchant code “66”.
The Customer can also pay through Internet at www.ppshk.com. For details, please
call PPS Hotline at 900 00 222 329.
AUTOMATED
TELLER MACHINE (ATM)
- Please use Bill Payment service at HSBC
/ Hang Seng Bank ATMs to settle the bill and keep the ATM advice
as a receipt.
INTERNET
/ E-BANKING
- If you are an e-banking registered user of the
following banks, the Customer may make payment via Internet at
the websites:
HSBC
Hang Seng Bank
PHONE
BANKING
- If the Customer is a phone banking registered user
of the following banks, the Customer may make payment via telephone
at the numbers:
HSBC 2233-3000
Hang Seng Bank 2822-8238
For further enquiries, please
call our customer service hotline at 121-129, fax to our fax hotline
at 121-678, or visit our website at
http://cm007.wharftt.com
.
Please pay before the payment due date shown on the bill to avoid disconnection of services. In
case of disconnection due to non-payment, a reconnection fee may
apply to reconnect your service. If you have any disputes or queries
on your statements, please forward to Wharf T&T within 15 days from the issue date
of the invoice. Otherwise, Wharf T&T will not consider such dispute
or queries.
ADMINISTRATIVE
FEE
Effective July 1, 2006, an administrative fee
of HK$6.00 will be levied on each bill with charges below
HK$50.00.
Customer who chooses to receive email bill will be waived off
administrative fee of HK$6.00.
A late fee of HK$20.00 for payment after due date will be
imposed.
DETAILS OF BILLING ARRANGEMENT
| Bill Amount |
Billing Arrangement |
| Less than HK$5 |
Amount to be carried forward to next bill |
| HK$5.1 - HK$10 |
Biannual bill |
| HK$10.1 - HK$50 |
Quarterly bill |
| Above HK$50 |
Monthly bill |
Monthly bill may be issued according to specific service term or customer requirement.
|
