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IDD007 > Payment Method

Payment Methods
The Customer may make payment by any one of the following methods:


  • Please bring along the bill statement issued by Wharf T&T and settle the accounts at any 7-Eleven / Circle K / Vanguard / Vango outlet in Hong Kong.


  • Cheques should be crossed and made payable to “Wharf T&T Limited”. Please send the payment to “Wharf T&T Limited, P.O. Box 9988, General Post Office, Central, Hong Kong”. PLEASE DETACH THE PAYMENT SLIP FROM THE BOTTOM OF THE STATEMENT AND SEND IT TOGETHER WITH THE CHEQUE at least 5 working days before the payment due date. Please write the applicable customer account number on the back of the cheque. Post-dated cheque will not be accepted.


  • Please call our Customer Service Hotline and provide your relevant Credit Card information (MasterCard, VISA, AMEX or Diners Club).

  • Please call our Customer Service Hotline for a copy of the Direct Debit Authorization Form. You shall complete the form and set up a direct debit authorization instruction with the bank. It requires a minimum of 30 days to process and activate the account.


  • Please call 18031 and enter Wharf T&T’s merchant code “66”. The Customer can also pay through Internet at For details, please call PPS Hotline at 900 00 222 329.


  • Please use Bill Payment service at HSBC / Hang Seng Bank ATMs to settle the bill and keep the ATM advice as a receipt.


  • If you are an e-banking registered user of the following banks, the Customer may make payment via Internet at the websites:

    Hang Seng Bank


  • If the Customer is a phone banking registered user of the following banks, the Customer may make payment via telephone at the numbers:

    HSBC 2233-3000
    Hang Seng Bank 2822-8238

For further enquiries, please call our customer service hotline at 121-129, fax to our fax hotline at 121-678, or visit our website at .

Please pay before the payment due date shown on the bill to avoid disconnection of services. In case of disconnection due to non-payment, a reconnection fee may apply to reconnect your service. If you have any disputes or queries on your statements, please forward to Wharf T&T within 15 days from the issue date of the invoice. Otherwise, Wharf T&T will not consider such dispute or queries.


Effective July 1, 2006, an administrative fee of HK$6.00 will be levied on each bill with charges below HK$50.00.
Customer who chooses to receive email bill will be waived off administrative fee of HK$6.00.

A late fee of HK$20.00 for payment after due date will be imposed.


Bill Amount Billing Arrangement
Less than HK$5 Amount to be carried forward to next bill
HK$5.1 - HK$10 Biannual bill
HK$10.1 - HK$70 Quarterly bill
Above HK$70 Monthly bill

‬Monthly bill may be issued according to specific service term or customer requirement.

Calls are billed on a per-minute basis and rounded up to nearest ten cents in Hong Kong dollar.


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